ConnectClient Privacy Policy

ConnectClient is a service provided by Tax Smart Australia (ABN 70 377 440 020), its successors and assignees (referred to as we, us and our) commitment to protecting the privacy of your personal information that we collect through www.bo2.com.au (Site) or directly from you, being the person, organisation or entity that uses our Site (referred to as you or your). Please read this Privacy Policy carefully and contact us if you have any questions – our contact details are at the end of this Privacy Policy. Providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and have read and consented to it.

Collection and use of personal information

The type of information we collect may include:

• name;
• contact details, including email, address and telephone number;
• communication preferences;
• opinions and comments; and
• any other information requested on this Site or otherwise requested by us or provided by you.

Your use of our Site

As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Your opinion and feedback

We may contact you to ask you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

Use of personal information

We collect and use the information for purposes including:

• to contact and communicate with you;
• for internal record keeping;
• for market research and business development;
• for marketing, including direct marketing;
• to run competitions or offer additional benefits to you; and
• to send you promotional information about third parties that we think may be of interest to you; and
• for data analytics purposes.

Disclosure of personal information to third parties

We may disclose personal information to:

• credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
• courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings or to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
• third parties to collect and process data, including Google Analytics. This may include parties that store data outside of Australia.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling your personal information. Suppose there is a change of control of our business or a sale or transfer of business assets. In that case, we reserve the right to transfer our user databases to the extent permissible by law, together with any personal and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek only to disclose information in good faith.

How do we treat personal information that is also sensitive

Sensitive information is a subset of personal information that is given higher protection under the Australian Privacy Principles. In referring to ‘sensitive information’, we mean information related to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records, health information, or biometric information. The type of sensitive information that we may collect includes membership in professional or trade associations or trade unions. Sensitive information will be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected. Sensitive information may also be used or disclosed if required or authorised by law.

Your rights and controlling your personal information

• Choice and consent: Providing us with your personal information is optional. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy and to us disclosing or receiving your personal information for these purposes.
• Your provision of third-party information: If you provide us with third-party personal information, you warrant to us that you have the third party’s consent to do so.

Restrict: You may restrict the collection or use of your personal information. Suppose you have previously agreed to use your personal information for direct marketing purposes. In that case, you may change your mind by contacting us at the email address listed in this Privacy Policy.

• Access: You may request details of personal information we hold about you in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, don’t hesitate to get in touch with us by email. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or outdated.
• Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please email us with details. We will promptly investigate your complaint and respond in writing, setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
• Unsubscribe: To unsubscribe from our email database or opt out of communications, please use the details below to contact us.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis, which removes the data from the system. Overall, cookies help us provide a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. This may prevent you from taking full advantage of the website. Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contacting us
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
• If you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.